In episode three of the new UK TV series, Pickfords is found to have closed one depot and opened a temporary one in a very busy, narrow industrial estate with no break room or running water and a just portable toilet for employees to use.
In the face of pay cuts , poor benefits packages and difficult working conditions, employees continue to find better ways of working. They create time saving processes and go out of their way to better support customers.
In almost every episode, there are employees who despite being mistreated by the company, still want to do the best they can. Imagine what they could do for these organizations if they were engaged and happy? The modern leader must stay closer to the front line. Frontline employees often have the best ideas. We need to give them our trust so they can give us their ideas. I think part of the reason we use so much poor technology in the workplace is that the buyer is very rarely the user.
I thought this was a great idea, but I never once saw it again. They will find ways around using it, which happens a lot in the TV show. At the end of the episode, he promised one waitress to pay for her breast implants if she improved her performance for six months and then he fired another waitress for refusing to wear a bikini on camera.
After the episode aired, the company experienced a social media backlash, forcing them to temporarily shut down their Facebook. However, the criticism left a lasting negative effect on the company, and today, the majority of its locations have been shut down. Considering that Undercover Boss is typically light-hearted with a heartwarming angle, it was definitely an atypical moment for the show.
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Tags: Reality TV. More in Reality TV. There have also been bosses who gave more. And companies that made lasting adjustments as a result of appearing on the show and having conversations with employees.
Can any company be part of Undercover Boss? The show does have several criteria for the companies featured on the show. This criteria is flexible if the company has a great story and the boss has a good reason for wanting to go undercover. If your company fits these qualifications, you can apply. Axia Public Relations has been successful in getting national television exposure for its clients and CEOs on Undercover Boss and elsewhere.
Lisa Goldsberry is a blogger for Axia Public Relations with more than 15 years of public relations experience. She specializes in business and technology PR. Lisa has worked for Axia since December Learn more about Lisa Goldsberry. Connect with Axia on Twitter axiapr or tell us what you think in the comments below.
Featured image credit: Creative Commons. Topics: public relations , Undercover Boss.
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